AJworker Shop Return Policy

At AJworker Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy provides a simple and straightforward process to return items.

Eligibility for Returns

  1. Return Window:
    • Items can be returned within 30 days of the delivery date.
    • To be eligible for a return, products must be unused, in their original condition, and with all tags and packaging intact.
  2. Non-Returnable Items:
    • Certain items are not eligible for return, including perishable goods, customized products, and digital downloads.
    • Clearance and sale items are final sales and cannot be returned.
  3. Defective or Damaged Items:
    • If you receive a defective or damaged item, please contact our customer support team immediately for assistance.

How to Initiate a Return

  1. Contact Customer Support:
  2. Receive Return Authorization:
    • Our support team will review your request and provide you with a return authorization number and instructions on how to return the item.
    • Please do not return items without prior authorization.

Return Process

  1. Prepare Your Package:
    • Include a copy of the purchase receipt and the return authorization number in the package.
    • Ensure the item is securely packaged to prevent damage during transit.
  2. Shipping:
    • Use a trackable shipping service to return the item. You are responsible for covering the return shipping costs unless the item was defective or damaged upon arrival.
    • Shipping costs are non-refundable.
  3. Refund Process:
    • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
    • If approved, the refund will be processed and credited to your original payment method within 5-7 business days.

Exchanges

  • To exchange an item for a different size or color, follow the return process and place a new order for the desired item.
  • Our customer support team can assist you in ensuring a smooth exchange process.

Cancellations

  • Orders can be canceled before they are shipped. Contact our support team as soon as possible if you wish to cancel an order.
  • If the order has already been shipped, please follow the return process once the item is delivered.

Additional Information

  • Return Status: You can track the status of your return through your AJworker Shop account.
  • Customer Satisfaction: Your satisfaction is our top priority. If you have any issues with your return, please reach out to us for further assistance.

Thank you for shopping with AJworker Shop. We value your business and are committed to providing you with the best possible service.